logo

How To Use Season Ticket Holder Benefits


TICKET EXCHANGES

Season Ticket Holders can request to move into different seats within their scheduled performance day and time or into a different performance of the same show.  Most exchanges are made due to scheduling conflicts or in an attempt to sit closer/more centered in the theater.

How Does It Work?

  • Call the Season Ticket Holder Hotline at (515) 246-2322 or visit the Civic Center Ticket Office. The Ticket Office and phone lines are open Monday-Friday, 9-5 p.m. and two hours before any event. 
  • All exchange requests must occur 24 hours before the scheduled performance.
  • Exchanges are subject to availability and can change your performance day and/or price level.
  • If you are exchanging into higher priced seats, there will be an additional cost. However, going into less expensive seats will not result in a refund.
  • Exchanging begins when tickets go on sale to the public for each individual show. If you are a Donor, you may exchange during the Donor Pre-Sale.

SHOW SUBSTITUTION

Season Ticket Holders can move their tickets from ONE production in the Willis Broadway Series package to any other Broadway show, including add-ons. This option is available one time per season.

How Does It Work?

  • Call the Season Ticket Holder Hotline at (515) 246-2322 or visit the Civic Center Ticket Office. The Ticket Office and phone lines are open Monday-Friday, 9 a.m.-5 p.m. and two hours before any event.
  • All substitution requests must occur 24 hours before the scheduled performance.
  • Substitutions are subject to availability and can change your performance day and/or price level.
  • If you are substituting into higher priced seats, there will be an additional cost.  If the new show is less expensive, you will not receive a refund or the difference will be applied to your season ticket order.
  • More seating is available the earlier you substitute. Substitutions may begin at the time of your Season Ticket Package purchase.

PAYMENT PLANS

  • Split your Season Ticket Package into two, three or four easy payments!
  • Select the Payment Plan option online at DesMoinesPerformingArts.org/Renew 

PACKAGE ADD-ONS PRE-SALE & DISCOUNTS

  • Purchase your seats for Willis Broadway Series Package Add-Ons before the public and SAVE UP TO 20% on select shows and performances!

 PURCHASE WILLIS BROADWAY SERIES
SEASON TICKETS
 

Des Moines Performing Arts
aspires to be a national leader in presenting the performing arts by engaging the Midwest in world-class entertainment, education, and cultural activities.
  • Des Moines Performing
    Arts Partnerships:
Des Moines Performing Arts is a private 501 (C) (3) not-for-profit corporation presenting the performing arts to Iowa and the surrounding states. It is the presenter of major Broadway and educational touring companies, performers and groups, and is the performing home of many local and regional groups, including the Des Moines Symphony. Events, dates, times, performers and prices subject to change without notice.
Ticketing System Currently Unavailable

We are currently implementing an upgrade to our ticketing system. Ticketing is unavailable at this time. We expect to be back at 9:00am. Thank you for your patience.

Learn more about our Ticketing Upgrade »