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Customer Service Team Member--Ticket Office

Part Time
Deadline: July 11, 2016 Contact: Tricia Moore Phone: 515-246-2369 Location: Des Moines, Iowa Read More...

Des Moines Performing Arts is seeking a guest focused, self-motivated, detail oriented and highly organized professional to play a leading role as a Part Time Customer Service Team Member in our Ticket Office.  The ideal candidate for this position will have a natural passion for the performing arts and top notch customer service skills. 

The Part Time Customer Service Team Member’s primary responsibility is to build long-term relationships with our guests and ticketholders by offering exceptional service, primarily via phone and at the box office window.

 

Essential Job Duties and Responsibilities

The Part Time Customer Service Team Member’s primary responsibility is to support ticket office operations by assisting with ticket purchases, processing orders and other requests while upholding the integrity of Des Moines Performing Arts’ Quality Standards.

  • Transactional/Administrative: Process ticket sales and exchanges accurately. Utilize resources such as process documentation when needed. Complete accurate balance out sheet at end of shift.
  • Guest Experience: Create positive, consistent guest experience by interacting in polite, professional and friendly manner. Avoid internal language and utilize the ‘service no’ as appropriate. Exhibit ‘guest first’ attitude.
  • Availability/Punctuality: Maintain reasonable monthly availability, defined as 35 hours per month. Work scheduled hours; do not habitually swap out of shifts. Arrive and prep workstation to open at scheduled shift start time.

Preferred Qualifications

  • Retail/Service experience preferred and ability to demonstrate strong guest-focused engagement
  • Proactive thinking and ability to effectively complete projects
  • Excellent communication and organizational skills
  • Ability to receive feedback and take action when appropriate
  • Available to work a flexible schedule that meets the needs of the business including day, evenings, holidays, weekends
  • Must be available a minimum of three (3) shifts Monday through Friday OR 4 shifts in the evening and weekend (including at least 1 weekend day)
  • Minimum education level is High School graduate or equivalent
  • Job may require lifting boxes that weigh up to 40lbs
  • Must maintain a professional appearance

Des Moines Performing Arts is a premier organization showcasing a variety of professional productions while providing an exciting and dynamic work environment. If you are interested and meet the expressed qualifications, complete the on-line application along with submitting your cover letter and resume to http://www.desmoinesperformingarts.org/discover-des-moines-performing-arts/careers.php. NO PHONE CALLS PLEASE

Des Moines Performing Arts is an equal opportunity employer.

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Des Moines Performing Arts
aspires to be a national leader in presenting the performing arts by engaging the Midwest in world-class entertainment, education, and cultural activities.
  • Des Moines Performing
    Arts Partnerships:
Des Moines Performing Arts is a private 501 (C) (3) not-for-profit corporation presenting the performing arts to Iowa and the surrounding states. It is the presenter of major Broadway and educational touring companies, performers and groups, and is the performing home of many local and regional groups, including the Des Moines Symphony. Events, dates, times, performers and prices subject to change without notice.