Ticket Information / FAQ

Check out our most Frequently Asked Questions regarding Applause Series reservations, payment arrangements and performance day details. You may also view our Reservation Guidelines and Payment/Cancellation Policies in full.

View All Reserving Applause Series Tickets   Accessibility and Special Needs   Infants and Young Children   Payment and Cancellation (Groups of 20 +)   Payment and Cancellation (Groups under 20)   Adjusting your Order   Field Trip Logistics  

 Reserving Applause Series Tickets

Performances in the Applause Series occur during the school day and are open to educators and students ages 3 and above in public, private, and home school groups. All seats are $1.00, and tickets must be purchased online prior to the event date.

Applause performances are not open to the general public, and tickets are not available through the Ticket Office. Chaperone tickets must be included in the total number of tickets for the group; parents who contact Des Moines Performing Arts directly will not be able to purchase additional tickets and will be directed back to their child's school. (See also: ADJUSTING YOUR ORDER)

Des Moines Performing Arts is happy to accept a purchase order as a promise of payment for groups of 20 people or more. Place your order online and select the 'Applause Series Invoice' payment plan when checking out. Then apply this payment plan to your order. All orders, whether being paid up front or paid later, will require a valid credit card to be submitted so that the tickets can be secured and placed onto your account (much like a hotel reservation). This credit card will NOT be charged if the payment plan has been applied. 

After confirming that the amount charged is $0.00 and your ticket order has been placed, you will be in contact with your business office to have a purchase order faxed or emailed to Education staff at 515.246.2305 or education@dmpa.org. A purchase order will be accepted up until 4 weeks before the first performance date of the run of the show.

Applause Series tickets may be purchased online. Groups are welcome to contact the Education staff via phone (515.246.2355) for troubleshooting. Ticket requests submitted via email will not be accepted.

When purchasing tickets for your group, be sure to include all the students and adults that will be in your group. Adults include teachers, aides, chaperones, and bus drivers who will be attending the performance with your group. Everyone who watches the performance must have a seat and all seats are $1.00. Anyone who plans to accompany the group but chooses to sit in the lobby during the performance does not need to purchase a ticket. As a reminder, children must be at least three years old to attend Applause Series performances unless otherwise noted.

Temple/Stoner Theater - seating is general admission and is first-come, first-served. Seats will be filled from the front of the theater to the back. 

Des Moines Civic Center - seating is assigned by Education Staff and you will be directed to your seats upon arrival. Each school group will be assigned their own row(s) in the theater. These rows are determined by various factors such as size of group, special need seating accommodations and sight lines for the particular performance, to name just a few. By assigning seats, it allows our staff to know where each school is located in the theater for safety and security reasons. It also allows for a more efficient, higher quality experience for the audience as a whole. Groups that are smaller in size (generally under 20 people), will be assigned a section of seats. It will be general admission within this section, filling front to back.

We do our best to see that school groups coming to multilple shows in a season are not always seated in the same place. It is our goal in seating to make sure that the collective audience is as close to the stage as possible. 

Bus drivers are more than welcome to attend the performance with the school. Please include your bus driver in your total count of adult tickets, as tickets are $1.00 per seat occupied in the theater. If your bus driver would like to come into the lobby during the performance, but does not wish to watch the performance, it is not necessary to pay $1.00 for them. We often have coffee available for bus drivers if they wish to stay in the lobby. 

In the very rare circumstance that Des Moines Performing Arts must cancel an Applause Series performance due to inclement weather or other reasons, all groups will have the option to exchange for another Applause Series performance within the same season, receive credit for a performance in the following season, or receive a refund. A cancelled event is the only circumstance under which a refund will be issued.

Professionally-written study guide materials are available for all shows in the Applause Series. All school groups with reservations for a show will receive an email notification when the study guide is posted on Des Moines Performing Arts' website, approximately 4-6 weeks prior to the performance day. Study guides are only printed and mailed upon request.

It is the responsibility of the Reserving Teacher to distribute the study guide to all of the teachers in the group.  

We do not offer a discounted or free ticket for students receiving free or reduced lunch. All tickets are $1.00.

In 2008-09 our organization made tickets accessible to everyone by reducing the price from $4.00 to $1.00. This resulted in a cleaner ticketing process both administratively and for our our guests. 

Grade level recommendations are jointly determined by each touring production company and Des Moines Performing Arts education staff. Factors considered when making each grade level recommendation include the academic content level, the show style and needed attention span, as well as appropriateness of themes for different age groups.

If you have questions about the grade level recommendations, or wish to bring students outside the recommended grade levels, please do not hesitate to contact Education staff at 515.246.2355. 

Tickets are processed instantly and placed onto your account in real time. You will receive a confirmation email that your order has been placed immediately following your submission. Then, within a few days of placing your order, you will receive an email from the Education staff with an invoice attached. This invoice serves as confirmation of your group’s tickets. (Physical tickets to Applause Series performances are not issued.) If a show is sold out, or there are not enough tickets available to accommodate your group, the website will not allow you to purchase the tickets. You may either choose to submit a waitlist request online, or call the Education staff (515.246.2355) with questions.

Once a performance is listed as “sold out” on the website, you may submit a request online to be added to the waitlist. Groups will be added to the waitlist in the order in which they submit a request, and will be sent a waitlist confirmation via email. 

If there is additional availability for a previously sold-out performance, groups will be notified and moved from the waitlist. The requests will be filled in the order in which they were received. There is no guarantee if or when availability may become available. Groups will be informed as promptly as possible if their waitlist request(s) can be filled. Once you receive notice regarding availability for your group, you will have three business days (unless otherwise noted) to inform the Education staff whether or not you would like the seats. After that, your seats will be released and offered to the next group on the waitlist. We will not book tickets or process any payments until we have confirmed that you are able to take the open seats. 

We encourage you to order your tickets as soon as possible. Many shows sell out months in advance.

Tickets may be ordered up until a week prior to the performance date. Once a performance is less than a week away, please call Education staff to ensure that your group’s name will be included on the check-in list upon arrival at the theater. If you place your order less than a week before the performance, we cannot guarantee that your name will be included on the check-in list the day of the performance. 

When you place an Applause Series order, you become Des Moines Performing Arts’ sole contact for your group. You are the reserving teacher. To help ensure that your group has a safe, enjoyable and educational experience, your responsibilities include:

  • Communicating all special needs seating requests to Des Moines Performing Arts in a timely manner;
  • Making all adjustments to your group's order with Des Moines Performing Arts by the adjustment deadline;
  • Reviewing all performance day logistic information and sharing with the other adults in your group;
  • Passing along study guide materials (once received) to any other teacher attending the performance with you;
  • Turning the invoice for your tickets in to your school business office if using a purchase order; and
  • Ensuring that payment for your group's tickets is submitted by the payment deadline.
  • Sharing the post-show survey link with other adults who attended the performance. 

To avoid confusion, all communication to Des Moines Performing Arts must be done by the reserving teacher whose email address was provided on the ticket order form. This ensures accuracy of information and will streamline the ticketing process. 

If you are bringing more than 20 people in your group, you do not need to pay for your tickets at the time you place your order. Many of our shows will sell out, so we recommend you order your tickets and confirm funding source later, as you have until 6 weeks before the first date of the run of the show to cancel your tickets with no cancellation fee. If funding falls through, all you need to do is let us know at least 6 weeks prior to the show that you will not be attending. Payment or purchase order is not due until 4 weeks before the show.   

 

To obtain the password for your account, click here and then follow the prompts via email.

If you are still having problems getting into your account, please call 515.246.2355.

As the reserving teacher, most communications will come to you via email. This includes, but is not limited to, payment information, performance day details and logistics, special "add on" opportunities, show location and invoices. This information will be sent to the email address used when placing your order online. If your email address has changed, it is important that you inform us as soon as possible so that we can continue to communicate with you.

You may contact Education Staff at 515.246.2355 or education@dmpa.org with any email updates.

Groups of 20 people or more have the option to pay at a later date. When ordering tickets online, select the 'Applause Series Invoice' payment plan when checking out. Then apply this payment plan to your order. All orders, whether being paid up front or paid later, will require a valid credit card to be submitted so that the tickets can be secured and placed onto your account (much like a hotel reservation). This credit card will NOT be charged if the payment plan has been applied.

Purchase order or payment in full must then be submitted no later than four weeks before the show. 

To make a payment on a ticket order that has already been placed and submitted, please call Education Staff at 515.246.2355 to give credit card information, or send a check payable to Des Moines Performing Arts: 

Des Moines Performing Arts
Attn: Applause Series Ticketing
221 Walnut St
Des Moines, IA  50309 

Tickets are not printed for Applause Series performances. Instead, we encourage you to bring a copy of your invoice with you the day of the performance as proof of your purchase. This invoice, which will be emailed to you in attachment form, will serve as the "ticket" for your entire group. 

 Accessibility and Special Needs

Persons with limited mobility may be dropped off in front of the theater if prior arrangements have been made with Education staff. For special accommodations for individuals with limited mobility, please contact Education staff at 515-246-2355. 

In general circumstances, buses are not permitted to drop off or unload students who do not have limited mobility in front of the theater per directions from the Des Moines Police Department. 

ASL interpretation is provided for Applause Series performances upon request. Please note a request for ASL interpretation on the online ticket order form. By requesting ASL interpretation, you are asking Des Moines Performing Arts to hire a professional ASL interpreter.

If you need to request interperter services and you have already placed your order, please contact Education staff at 515-246-2355 as soon as possible. Please note that at least five weeks advance notice is typically needed for the service to be arranged.

A main goal of Des Moines Performing Arts is to make performances enjoyable for and accessible to as many people as possible. If you require special seating accommodations, please indicate it when you place your online order. If you become aware of special seating need after placing your order, please notify the Education staff at 515-246-2355 as soon as possible. If this information is not shared with us prior to the show date, we may not be able to accommodate your request at short notice. 

Please make sure to indicate how many guests need to be accommodated and what the special needs are when you are ordering your tickets online. We need this information for every separate show you are attending. You may find it necessary to contact us to talk through your particular needs, so that we can make sure your group is accommodated appropriately. Often times, we cannot seat entire groups together in special reserved seating, due to a group's size or other needs being accommodated at the same show. Please be as detailed as possible when giving us information and we will always do our best to make these accommodations a top priority.

 Infants and Young Children

Applause Series performances are intended for school-age students. For this reason, children must be at least three years old to enter the theater unless otherwise noted. Adults with infants and toddlers are welcome to sit in the lobby during the show, but are not permitted to enter the theater with a child under the age of three.

 Payment and Cancellation (Groups of 20 +)

The payment deadline for reservations made between four weeks and one week prior to the performance will be determined on a case-by-case basis.

Payment is due four weeks prior to the first day of the performance run.

Des Moines Performing Arts reserves the right to cancel unpaid orders after the payment due date. In the event that an order is cancelled, the group will be notified and subject to a cancellation fee equal to 50% of the total for the group order.

Education Staff will always try to send reminders via email weeks prior to the due date. Reminders are sent to the reservation liaison (to the email address on the ticket holder's account). Ultimately, ticket holders are resposible to get the payment to Des Moines Performing Arts in a timely manner. The payment due date can also be found on the invoice that you receive via email after the order is placed online. Please be sure to notify Education Staff if your email has changed. You may contact us at 515.246.2355 or education@desmoinesperformingarts.org.

Once an invoice is paid, a refund will not be issued for seats unused due to scheduling conflicts, student or adult illness, absence, or transfer, or for dislike of a performance.

Applause Series performances usually go on as planned. If your school is officially closed or delayed on the day of the performance the Des Moines Performing Arts Education staff will allow you to exchange for another Applause Series performance within the same season or receive credit for a performance in the following season. An official request for an exchange or credit must be made by the school’s contact to the Education staff no later than the first day that school is back in session.

Note: If the school district in which a home school group is located closes or delays due to inclement weather on the performance day, the group is entitled to the exchange or credit options described above.

In the rare circumstance that Des Moines Performing Arts must cancel an Applause Series performance due to inclement weather or other reasons, all groups will have the option to exchange for another Applause Series performance within the same season, receive credit for a performance in the following season, or receive a refund. A cancelled event is the only circumstance under which a refund will be issued.

In the very rare circumstance that Des Moines Performing Arts must cancel an Applause Series performance due to inclement weather or other reasons, all groups will have the option to exchange for another Applause Series performance within the same season, receive credit for a performance in the following season, or receive a refund. A cancelled event is the only circumstance under which a refund will be issued.

Cancellations of tickets must be submitted in writing no later than six weeks prior to the performance. Any cancellation after this deadline will be subject to a cancellation fee equal to 50% of the total for the group order, if the invoice is unpaid. If the invoice has already been paid, the cancellation fee will be waived, but no refund will be issued.

Note: If a school employee places an order on the school's behalf during employment, the school will still be held responsible for the cost of the tickets should they go unused. This includes, but is not limited to, cases where the employee is no longer working at the school, does not communicate the ticket order or performance details with necessary school officials/administrators, does not get transportation reserved, or does not cancel within the 6 week deadline prior to the show. 

Acceptable payment methods include credit card (single charge), and personal or business check. Credit cards can be used to pay up front when placing your ticket order online, or they can be processed over the phone for ticket orders over 20 people by calling 515.246.2355. There is not a way to pay online for tickets that have been submitted at an earlier date/time.

All payments sent via mail must include a copy of the invoice. Checks should be made payable to Des Moines Performing Arts and can be sent to the following address:

Des Moines Performing Arts
c/o Applause Series Ticketing
221 Walnut St.
Des Moines, IA 50309

Purchase orders are accepted as promise of payment for groups of 20 or more. A copy of the purchase order must be faxed to the Education staff (515.246.2305) or emailed to
education@dmpa.org at least four weeks prior to the day of the performance. It is the responsibility of the reserving teacher to ensure that the school business office cuts a check to fulfill the terms of the purchase order no later than 10 business days after the performance.

 Payment and Cancellation (Groups under 20)

In order to improve efficiency and better serve all of our guests, payment for groups under 20 people is due at the time of ticket order. Payment can be made with a credit card via the secure website.

Payment can be made with a credit card via the secure website at time of order. Purchase orders are not accepted for groups under 20 people.

The ticket number cannot be decreased for groups under 20 people and cancellations are not accepted. If your group is unable to attend the performance, no refund will be issued. You are welcome to give your seats to friends, if you'd like and they should bring with them your printed invoice(s). 

Once a group order is paid, a refund will not be issued for unused seats due to student or adult illness, absence or transfer, scheduling conflicts, or for dislike of a performance.

Applause Series performances usually go on as planned. If your school is officially closed or delayed on the day of the performance the Des Moines Performing Arts Education staff will allow you to exchange for another Applause Series performance within the same season or receive credit for a performance in the following season. An official request for an exchange or credit must be made by the school’s contact to the Education staff no later than the first day that school is back in session.

Note: If the school district in which a home school group is located closes or delays due to inclement weather on the performance day, the group is entitled to the exchange or credit options described above.

In the rare circumstance that Des Moines Performing Arts must cancel an Applause Series performance due to inclement weather or other reasons, all groups will have the option to exchange for another Applause Series performance within the same season, receive credit for a performance in the following season, or receive a refund. A cancelled event is the only circumstance under which a refund will be issued.

In the very rare circumstance that Des Moines Performing Arts must cancel an Applause Series performance due to inclement weather or other reasons, all groups will have the option to exchange for another Applause Series performance within the same season, receive credit for a performance in the following season, or receive a refund. A cancelled event is the only circumstance under which a refund will be issued.

 Adjusting your Order

All parent and chaperone tickets must be arranged through the reserving teacher at the time of order. The reserving teacher may order additional chaperone tickets up to four weeks before the performance.

Parents who contact Des Moines Performing Arts about Applause Series tickets will be directed to their student's reserving teacher. In addition, Applause Series tickets are not available at the Civic Center ticket office. Parents who are not included in the group's reservation will not be able to purchase a ticket the day of the show.

Groups of 20 or more
Seats can be added based on availability by contacting Education staff up to the payment due date (four weeks prior to the performance). If there is no availability, additional seats may be placed on the waitlist. 

If you are using a purchase order to pay for your tickets, please turn your final invoice into your school business office to ensure that they are also aware of the change to the amount due.

Note: If a new student joins your group after the payment due date, please contact the Education staff as soon as possible. A seat may be added to the reservation based on availability. Payment for the additional seat will be due at the time it is requested.

Groups under 20 people
Seats can be added online, based on availability, up to four weeks before the performance. Payment for additional seats is due at the time they are requested. If there is no availability, additional seats may be placed on the waitlist.

Groups of 20 or more
You may decrease the number of tickets you have reserved up to the payment due date by contacting Education staff. Please note that on the payment due date (four weeks prior to the day of the performance) the number of seats included in the reservation is final, as is the amount due on the invoice. The cost for seats unused on the day of the performance due to student or adult absence, illness, or transfer cannot be refunded or subtracted from the total due.

Groups Under 20 people
The reservation number cannot be decreased for groups under 20 people. The cost for seats unused on the day of the performance due to student or adult absence, illness, or transfer cannot be refunded.

You are free to use your total number of tickets however you wish. If it ends up that you are bringing less students than you anticipated and would rather bring more adults in their place, that is just fine. We just ask that you contact us and let us know of these changes, so that we can update the student ticket number on your account. We use this valuable information in our year-end reports.

 Field Trip Logistics

We recommend there be one adult for every ten students. You may find it necessary to include more adults/chaperones with your group, depending on the age and need of the students.

All school groups are responsible for securing their own transportation to and from the theater. Due to limited bus availability in many school districts, it is recommended that you arrange transportation as soon as your ticket order has been confirmed. Please schedule buses to arrive in downtown Des Moines at least 30 minutes prior to the start of the performance. This will allow time to park, walk to the theater, and be seated.

The Des Moines Civic Center is conveniently located in the heart of downtown at Third and Locust Streets. 
View map

Directions
From I-235 Westbound: Take the Third Street exit then travel south approximately six blocks to the Civic Center.

From I-235 Eastbound: Take the 5th Avenue/Third Street exit then travel south approximately six blocks.

School Buses and Marked School Vehicles
Police officers stationed at the corner of Third and Locust Streets will direct buses to parking areas with hooded meters near the Civic Center. Your group may be asked to walk the equivalent of 3-4 blocks from where your bus is parked to reach the theater.

Please be advised that buses will remain parked for the duration of the show. At the conclusion of the performance, bus drivers must be available immediately to move their bus if necessary.

Personal Vehicles
Groups traveling in personal vehicles are responsible for locating their own parking in ramps or metered (non-hooded) locations downtown. The following garages are connected to the Civic Center via the skywalk system:


Fourth and Grand Parking Garage: You may enter this parking garage from Grand Avenue, just east of Fourth Street or you may enter the garage from Fourth Street, just north of Locust Street.

Third and Court Parking Garage: You may enter this parking garage directly from Third Street, just south of Walnut Avenue.

In general, buses are not permitted to drop off students in front of the theater per directions of the Des Moines Police Department. For special accommodations for individuals with limited mobility, please contact Education staff at 515-246-2355.

Des Moines Performing Arts’ Temple Theater is located in The Temple for Performing Arts located at Tenth and Locust Streets in the downtown Western Gateway.
View map

Directions
From I-235 Westbound: Take the Seventh Street exit then travel south approximately six blocks to Grand Avenue. Turn west on Grand Avenue and travel to Tenth Street. Turn south to Locust St.

From I-235 Eastbound: Take the Third Street exit then travel south approximately six blocks to Grand Avenue. Turn west on Grand Avenue and travel to Tenth Street. Turn south to Locust St.

Buses and Marked School Vehicles

Police officers stationed at the corner of Tenth and Locust Streets will direct buses and marked school vehicles to parking areas with hooded meters near the theater (typically in front of the Nationwide building).

Buses will remain parked for the duration of the show.

Personal Vehicles

Groups traveling in personal vehicles are responsible for locating their own parking in ramps or metered (non-hooded) locations downtown. Nearby ramps with hourly parking include:


Ninth and Locust Parking Garage: You may enter this parking garage from Locust Street, just east of Ninth Street.

Applause Series performances are not ticketed events, so you will not receive tickets. Instead, we encourage you to bring a copy of your invoice as proof of your purchase. This invoice, which is emailed to you in attachment form, will serve as the "ticket" for your entire group.

Temple/Stoner Theater - seating is general admission and is first-come, first-served.

Des Moines Civic Center - seating is assigned by Education Staff and you will be directed to your seats upon arrival. Each school group will have their own area of seats in the theater, which is determined by various factors such as size of group, special need seating accommodations and sight lines for the particular performance, to name just a few. By assigning seats, it allows our staff to know where each school is located in the theater for safety and security reasons. It also allows for a very efficient, higher quality experience for everyone. Groups that are smaller in size (generally under 20 people), will be seated together in a section or sections. We do our best to see that school groups coming to multilple shows in a season are not always seated in the same place. It is our goal in seating to make sure that the collective audience is as close to the stage as possible. 

The Stoner Theater is located inside the Des Moines Civic Center building, at Third and Locust Streets. 
View map

Directions
From I-235 Westbound: Take the Third Street exit then travel south approximately six blocks to the Civic Center.

From I-235 Eastbound: Take the 5th Avenue/Third Street exit then travel south approximately six blocks.

We are generally not able to provide a tour on Applause Series show days due to limited staff capacity and building availability. Tours are available upon request for students in Grades 3 and above on non-performance days at the Des Moines Civic Center location.

Please contact Education Staff at education@dmpa.org to request such a tour and we will consider possible dates. 

At this time, Des Moines Performing Arts is not able to provide lunch space for groups who bring school buses to park, due to parking limitations. This is a result of current downtown construction. We apologize for the inconvenience. Please contact Education Staff at 515-246-2355 or at education@dmpa.org with questions about alternative resources for lunch space. 

Lunch space is also not available at the Temple Theater location, in the Temple for Performing Arts. 

As the show approaches, you will be sent important performance day information about the show you are scheduled to attend. This information will be sent to the email used when the order was placed, usually a couple of weeks before the show. It is necessary for the reserving teacher who receives the communication to make sure and pass the information along to every adult in the group, to ensure a successful field trip.

Please make sure to contact Education Staff at 515.246.2355 or education@dmpa.org if an email address has changed.

Des Moines Performing Arts
aspires to be a national leader in presenting the performing arts by engaging the Midwest in world-class entertainment, education, and cultural activities.
  • Des Moines Performing
    Arts Partnerships:
Des Moines Performing Arts is a private 501 (C) (3) not-for-profit corporation presenting the performing arts to Iowa and the surrounding states. It is the presenter of major Broadway and educational touring companies, performers and groups, and is the performing home of many local and regional groups, including the Des Moines Symphony. Events, dates, times, performers and prices subject to change without notice.
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