Select tickets for Des Moines Performing Arts performances are exchangeable for tickets to another performance of the same title up to 24 hours in advance of the original tickets. If the new ticket is more expensive than the original, the guest is responsible for the difference. Refunds are not available if the new ticket is less expensive than the original. A $10 per ticket exchange fee will apply. Fee free exchanges are available to Des Moines Performing Arts Donors and Season Ticket Holders.
Exchanges are not available for discounted/promotional tickets, group tickets, corporate online e-tickets or tickets purchased during a presale.
There are no exchanges allowed on complimentary tickets.
Exchanges can be done over the phone at 515-246-2300 in person at our ticket office or online by logging into your account.
To see a complete list of Ticket Policies click here.