Applause Performance Payment & Cancellation Guidelines
GUIDELINES FOR ALL GROUPS
Refunds (applicable to all groups)
Once a group order is paid, a refund will not be issued for seats unused due to scheduling conflicts, individual student or adult absence or transfer, or for dislike of a performance.
In the event your group is no longer be able to attend due to an illness outbreak, we have a variety of flexible options available to you including exchanges and refunds. Please contact us prior to the performance and our team will gladly walk you through your options.
See also Inclement Weather.
Inclement Weather (applicable to all groups)
If your school is officially closed or delayed on the day of the performance, you may exchange your tickets for another school performance within the same season. An official request for an exchange must be made by the reservation contact on the first day that the school is back in session by emailing education@DMPA.org. If your group is unable to be accommodated at an appropriate school performance within the same season, a refund will be issued.
Note: If the school district in which a home school group is located is closed or delayed due to inclement weather on the performance day, the group is entitled to the same exchange or refund options described above.
In the rare circumstance that we must cancel a school performance due to inclement weather or other reason, all groups will have the option to exchange for another school performance within the same season or receive a refund.
GROUPS OF 20+
Jump to guidelines for groups of 20 or less
Deadlines and payment methods
Payment is due four weeks prior to the day of the performance. Acceptable payment methods include credit card (single charge), personal or business check. Credit cards can not be processed online after an order has already been submitted. Instead, please call 515.246.2355 to pay via credit card for tickets placed online at a previous time. All payments sent via mail must include a copy of the invoice. Checks should be made payable to Des Moines Performing Arts and can be sent to the following address:
Des Moines Performing Arts
c/o Applause Series Ticketing
221 Walnut St.
Des Moines, IA 50309
Purchase orders are accepted as promise of payment for groups of 20 or more. Purchase orders must be faxed (515.246.2305) or emailed to the education@DMPA.org at least four weeks prior to the day of the performance. It is the reservation contact’s responsibility to provide a copy of the invoice to the school business office and to then ensure that the purchase order is paid by the school business office no later than 10 business days after the performance.
Adjusting a ticket order
For groups of 20 or more, adjustments to group size can be made up to the payment due date, four weeks prior to the performance. Please call 515.246.2355 if you need to add tickets to your order. If there is no availability, additional seats may be placed on the waitlist.
The number of tickets ordered can be decreased up to the payment due date by calling 515.246.2355.
Please note that on the payment due date, four weeks prior to the day of the performance, the number of seats included in the ticket order is final, as is the amount due on the invoice. The cost for seats unused on the day of the performance due to individual student or adult absence or transfer cannot be refunded or subtracted from the total balance due after the payment due date (as shown on the invoice). See also Refunds.
Note: If a new student joins your group after the payment due date or if additional chaperone(s) would like to attend, please contact us as soon as possible. A seat may be added to the reservation based on availability. Payment for the additional seat will be due at the time it is ordered.
Last-minute ticket orders
Payment deadlines for ticket orders made between four weeks and one week prior to the performance will be determined on a case-by-case basis. If it is less than one week prior to the performance, please call 515.246.2355 to ensure your group can be accommodated and to make payment arrangements.
Cancellations
Cancellation of tickets must be submitted in writing no later than six weeks prior to the performance. Any cancellation after this deadline will be subject to a cancellation fee equal to 50% of the total for the group order, if the invoice is unpaid. If the invoice has already been paid, the cancellation fee will be waived. See Refunds, for policies on refund-eligible and refund-ineligible cancellations.
Des Moines Performing Arts reserves the right to cancel unpaid orders after the payment due date. In the event that an order is cancelled, the group will be notified and the cancellation fee outlined above will be due.
If a school does not show up for a performance and fails to notify Des Moines Performing Arts at education@DMPA.org prior to the performance, the group will be held responsible for the full dollar amount shown on the invoice as the seats were reserved and no notice of cancellation was given.
Note: If a school employee places an order on the school's behalf during employment, the school will still be held responsible for the total cost of the tickets should they go unused. This includes, but is not limited to, cases where the employee is no longer working at the school, does not communicate the ticket order or performance details with necessary school officials/administrators, does not get transportation reserved, or does not cancel within the 6 week deadline prior to the show.
GROUPS OF 20 OR LESS
Deadlines and Payment Methods
In order to ensure efficiency and best serve all of our guests, payment for groups under 20 people is due at the time of order. Payment can be made online with a credit card. Purchase orders are not accepted for groups under 20 people.
Adjusting a ticket order
For groups under 20 people, seats can be added based on availability up to one week before the performance. If there is no availability, additional seats may be placed on the waitlist. Payment for additional seats is due at the time they are ordered.
The ticket order number cannot be decreased for groups under 20 people. The cost for seats unused on the day of the performance due to individual student or adult absence or transfer cannot be refunded. See also Refunds.