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Broadway Season Ticket FAQs

Were my tickets automatically renewed?

Your season ticket order will be automatically renewed each year using the same payment method and payment plan. Please log into your account to view your upcoming events and manage your season tickets. Changes to your package such as show substitutions and ticket exchanges will be available at a later date.

Are payment plans available?

Yes! We offer a monthly or 2-pay payment plan when you order online, over the phone or at our ticket office. If you need to make changes to your package payment details, please contact our ticket office at 515-246-2322.

My tickets were renewed, what do I need to do right now?

No action is needed right now. However, as a season ticket holder you can purchase package add-ons and submit a seat change request now.

Click here to Purchase Package Add-Ons

SUBMIT A SEAT CHANGE REQUEST

Can I request to change my package seat location?

Yes! Seat change requests are available until March 31, 2025. Later this summer, you'll also have the option to exchange seats for individual performances by logging into your account and managing your subscription!

SUBMIT A SEAT CHANGE REQUEST

When will I get my tickets?

By default, any tickets purchased through Des Moines Performing Arts will be available in the free DMPA app. Download the app today to easily access your tickets, explore upcoming events, and more.

Your ticket barcode will appear 72 hours before your performance.

Download the DMPA App

When can I substitute a Broadway show?

As a season ticket holder, you can move your tickets from productions in the Willis Broadway Series Season Ticket Package to any Broadway Package Add-On production OR into any performance in one of DMPA's series.

You will be able to make substitutions starting later this summer!

If new tickets are higher priced than original tickets, payment for the difference will be applied at the time of substitution. Substitutions requests must be made at least 24 hours prior to the start of the production’s engagement. Show substitutions can be made online, in-person at the Civic Center Ticket Office or by calling (515) 246-2300.

When can I do exchanges for the Broadway shows?

You will be able to do exchanges starting when we open subscriber access each year.

As a Season Ticket Holder you can move your seats into a different performance of the engagement. You may also request to move your Season Ticket seats into different seats for your scheduled performance time.

Restrictions and Ticket Limits will apply.

If new tickets are higher priced than original tickets, payment for the difference will be applied at the time of exchange. Exchanges requests must be made at least 24 hours prior to the start of the performance you are exchanging out of. Exchanges can be made online, in-person at the Civic Center Ticket Office or by calling (515) 246-2300.

 

How do I cancel my season tickets?

You can cancel your automatically renewing season tickets by accessing your subscriptions online.

Click here to manage your season tickets

EXCLUSIVE SEASON TICKET HOLDER BENEFITS

Season Tickets Offer the BEST Prices and Exclusive Benefits!

  • BEST SEATS AT THE BEST PRICES
    Season Ticket Holders are first in line to lock in the best seats AND season ticket prices.

  • FLEXIBLE PAYMENT PLANS
    Select the interest-free payment option that’s right for you – monthly payments, two payments or pay in full at the time your order is processed.

  • EASY SHOW SUBSTITUTIONS
    You can move your tickets from any production in the Willis Broadway Series Season Ticket Package OR any other Des Moines Performing Arts presentation in the same season. Restrictions Apply.

  • CONVENIENT TICKET EXCHANGES
    Can’t make it to your scheduled performance? You can move your Season Ticket seats into a different performance of the engagement. You may also request to move your Season Ticket seats into different seats for your scheduled performance time. Restrictions Apply.

  • PACKAGE ADD-ON PRE-SALE AND DISCOUNTS
    You can purchase seats for Willis Broadway Series Package Add-On productions as soon as we announce the season and lock in the lowest prices of the season for those productions! Plus for a limited time season ticket holders save 10% on select add-on performances and price levels!

  • MAXIMUM CONVENIENCE
    Your seats will automatically be renewed every season, so you won't have to lift a finger. Just sit back, relax, and get ready to enjoy each show in the season. Plus you have the flexibility to cancel your season tickets at any time. We understand that life can be unpredictable, so if you ever need to cancel, you can do so hassle-free.